Introduction
This Privacy Policy explains how Sarvaya Foundation ("Sarvaya", "we", "us", or "our"), a registered non-profit organisation based in Mumbai, Maharashtra, India, collects, uses, discloses, and protects the personal information of individuals who visit our website, donate to our causes, apply to volunteer, or engage with us as CSR partners or funders. By using our website or services, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, including:
- Donor information — full name, email address, mobile number, residential address, citizenship status, and, where required for tax-exemption receipts under Section 80G, identity details such as PAN or passport number.
- Payment information — donation amount and transaction details processed securely by our payment gateway partner (Razorpay). We do not store your card, UPI, or bank credentials on our servers.
- Volunteer information — name, contact details, areas of interest, availability, skills, and any information submitted as part of a volunteer application.
- CSR and partner information — organisation name, contact person details, funding interests, and enquiry details submitted through our CSR partnership form.
- General enquiries — any information you submit through our contact forms, including your name, email, and message content.
- Technical information — such as IP address, browser type, and usage data collected automatically to help us improve our website.
How We Use Your Information
We use the information we collect to:
- Process donations and issue 80G tax-exemption receipts where applicable
- Communicate with you about your donation, volunteer application, or enquiry
- Evaluate and respond to volunteer applications and CSR partnership opportunities
- Send updates about our initiatives, impact, and campaigns, where you have consented to receive them
- Comply with legal, regulatory, and tax obligations applicable to a registered NGO
- Maintain the security, integrity, and improvement of our website and services
How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
- Trusted service providers who help us operate our website and process payments (such as Razorpay), bound by their own confidentiality and security obligations
- Government or regulatory authorities where required by applicable law
- Auditors and compliance partners in connection with statutory audits and 80G/12A reporting requirements
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Payment transactions are processed through PCI-DSS compliant gateways, and no card or banking credentials are stored on our systems.
Your Rights and Choices
You may request access to, correction of, or deletion of your personal information held by us, and may opt out of promotional communications at any time by contacting us using the details below. Please note that we may be required to retain certain donation records to comply with tax and regulatory obligations.
Cookies
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control cookies through your browser settings.
Children's Privacy
Our website and donation services are not directed at children under the age of 18. We do not knowingly collect personal information from children without the consent of a parent or guardian.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page indicates when the policy was last revised.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out to us: